ReturnDevices.com Customer Support Text Line — (425) 600-3336
ReturnDevices.com operates a customer support text line so you can reach us about your device return. You may text us questions, or send a photo of your device or your prepaid shipping label. Our support team replies during business hours, Monday–Friday, to help you complete your return.
You start every conversation. There is no sign-up list and no subscription. We only send you a text after you have texted us first, and we reply only to help with your return. We do not collect, purchase, or message phone numbers for any other purpose, and we never send marketing or promotional texts on this line.
Message frequency varies and depends on how many messages you send us. In a typical return you may receive one to five messages.
Message and data rates may apply. ReturnDevices.com does not charge you for texting us, but your mobile carrier's standard message and data rates apply to messages you send and receive, including picture messages.
Reply HELP to any message for assistance, or email info@returndevices.com. You can also reach us at returndevices.com.
Reply STOP to any message at any time and we will not text you again. You will receive one confirmation message and no further messages after that. If you change your mind, reply START to resume, or simply text us again.
Mobile carriers are not liable for delayed or undelivered messages. Delivery of text and picture messages is subject to effective transmission by your mobile carrier and is not guaranteed. This service is supported by most major U.S. carriers.
Sending photos requires a mobile phone and plan that supports picture messaging (MMS). If your phone cannot send pictures, you can email photos to info@returndevices.com instead.
Your mobile number, your messages, and any photos you send are used solely to answer you and process your device return. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Full details are in our Privacy Policy.
If we update these terms, the revised version will be posted on this page with a new “last updated” date.
Email info@returndevices.com or text (425) 600-3336. We respond within 2 business days, Monday–Friday.